Overview
Our refund and returns policAt Fusion Essence, we take great care to ensure that every product reaches you in perfect condition. Due to the personal and hygienic nature of our products, we maintain the following Return & Refund Policy.
Returns
We do not accept returns on perfumes, scented candles, soaps, or other personal care products once they have been delivered.
Unboxing Video Requirement
To be eligible for a return, replacement, or refund due to a damaged, defective, leaked, missing, or incorrect product, customers must provide a clear and uninterrupted unboxing video recorded from the moment the sealed package is opened.
The video must clearly show:
- The shipping label on the package
- The condition of the outer packaging
- The complete unboxing process
- The product received and the issue reported
Claims submitted without a valid unboxing video may not be eligible for replacement, return, or refund.
We strongly recommend recording an unboxing video for every order received from Fusion Essence.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, leaked, missing, or incorrect product, please notify us within 48 hours of delivery by contacting our support team.
To help us process your request, please provide:
- Your Order Number
- Unboxing Video
- Clear photographs of the product and packaging
- A brief description of the issue
After verification, we will offer a replacement or refund, as applicable.
Refund Eligibility
Refunds or replacements will only be considered in the following cases:
- The product was damaged during transit.
- An incorrect product was delivered.
- The product was defective upon arrival.
- Items were missing from the package.
Refund requests submitted after 48 hours of delivery may not be eligible for review.
Refund Process
Once your request has been approved, refunds will be processed to the original payment method within 5–7 business days.
For Cash on Delivery (COD) orders, refunds may be processed via UPI or bank transfer after verification.
Order Cancellation
Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used perfumes
- Opened scented candles
- Opened soaps or bath products
- Gift cards (if applicable)
- Products purchased during clearance, promotional, or special sale events
Contact Us
For any return, replacement, or refund-related assistance, please contact us:
Email: fusionessence.co@gmail.com
Phone: +91 90640 83353
Our team will be happy to assist you.
Thank you for choosing Fusion Essence.